AI Operations Team Lead
Core
Lead a small IT AI Operations team to monitor, improve, and manage AI capabilities supporting the AFS Service Desk, including creating dashboards and enhancing operational processes.
Role type
Team Lead, AI Operations
Builds
Operational processes and reporting dashboards for AI Service Desk capabilities
Domain
US Federal Government / IT Service Management / AI Operations
Deliverable
dashboards & analysis
Required skills
Team leadership and mentoring, Process optimization, Data analysis, Project management, Dashboard creation, Critical thinking
Preferred skills
Lean/Six Sigma, ITSM platforms, AI deployment components (Virtual Agent, Voice AI)
Technologies
ServiceNow, Microsoft Excel, Claude Code
Responsibilities
Create and manage operational processes for AI Service Desk capabilities, Lead and mentor a small team (1 direct report), Create and enhance reporting and dashboards related to AI Service Desk capabilities, Drive projects from initiation to completion, Work closely with technical and functional teams to understand support areas
Seniority
Individual Contributor, Team Lead
