Accounts Receivable & Collections Specialist
Core
Manage B2B customer accounts to resolve complex payment issues and drive timely cash collection for a SaaS condition monitoring platform.
Role type
Senior individual contributor accounts receivable and collections specialist
Builds
Cash flow and order-to-cash operations for global manufacturing clients
Domain
SaaS / Manufacturing / Financial Services
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
B2B accounts receivable management, commercial collections, complex payment issue resolution, account reconciliation, root cause analysis, stakeholder negotiation, process improvement
Preferred skills
SaaS or subscription business experience, NetSuite proficiency, Salesforce experience, mentoring junior or offshore team members
Technologies
NetSuite, Salesforce
Responsibilities
Manage a portfolio of customer accounts and drive timely collection of outstanding receivables; Investigate and resolve complex payment issues including unapplied cash, short payments, disputed invoices, and billing discrepancies; Research unapplied customer payments by reviewing remittances, invoices, contracts, and payment history; Negotiate payment commitments while maintaining positive customer relationships; Analyze aging trends and collection issues to identify root causes and recommend efficiency improvements; Collaborate with Billing, Revenue, Customer Success, Sales, and Finance to remove payment barriers
Seniority
Senior, hands-on IC