Lead Technical Support Engineer
Core
Lead Technical Support Engineer acts as a key first-level liaison between Netradyne and customers, diagnosing and resolving technical issues related to connected vehicle platforms.
Role type
Lead Technical Support Engineer (SaaS/Cloud)
Builds
Connected vehicle platforms (hardware and software)
Domain
Transportation / Fleet Safety / IoT
Deliverable
client delivery
Required skills
Root cause analysis, REST APIs, webhooks, SQL, ITSM tools, database management, incident escalation, case documentation
Preferred skills
Cloud technologies (Docker, Kubernetes, Microservices), scripting languages (Python, Shell, Java), monitoring tools, network protocols, system-level troubleshooting, AI/ML concepts
Technologies
Postgres, MySQL, ServiceNow, JIRA, Salesforce, Docker, Kubernetes, Python, Shell, Java
Responsibilities
Troubleshoot and resolve customer-reported issues via phone, chat, and remote tools; Perform root cause analysis and recommend corrective actions; Collaborate with engineering, QA, and product teams; Handle incident escalation; Maintain proper case documentation and timely follow-ups; Escalate unresolved or critical issues with supporting technical details
Seniority
Senior, hands-on IC
