Manager Command Center
Core
Lead a team of Supervisors and Advanced Support Technicians to manage photo enforcement systems and technical support operations for smart mobility solutions.
Role type
Manager, Technical Support Operations
Builds
Photo enforcement systems, smart roadway connected systems, and technical support services for municipalities and commercial fleets.
Domain
Smart mobility, traffic safety, and technical support operations
Required skills
People leadership, performance management, OKR/KPI tracking, P&L forecasting, process improvement (Six Sigma/Lean), root cause analysis, technical support expertise, stakeholder collaboration
Preferred skills
MBA, ITIL certification, Lean Six Sigma (Green/Black belt)
Technologies
Photo enforcement systems, connected systems, automation tools
Responsibilities
Coach and develop staff, drive continuous improvement initiatives, collaborate with Product/Engineering, track operational defects, implement process enhancements, manage department P&L accuracy
Seniority
Manager, hands-on leadership
