People Operations Specialist
Core
Own the global People service queue and execute lifecycle transactions for a multi-country workforce.
Role type
People Operations Specialist (HR Shared Services)
Builds
Global employee service queue operations and accurate Workday lifecycle records
Domain
Technology / AI Infrastructure / Global HR Operations
Deliverable
dashboards & analysis
Required skills
HR fundamentals, Workday HCM, ticket queue management (ServiceNow/Jira/Zendesk), data accuracy, written communication, asynchronous collaboration, confidentiality, organization
Preferred skills
EMEA/APAC support experience, knowledge base maintenance, SOX/public company environment, federal contractor/FedRAMP exposure, GDPR familiarity, high-growth tech background, AI tool usage, additional languages
Technologies
Workday, ServiceNow, Jira Service Management, Zendesk, Google Workspace, Slack
Responsibilities
Triage and route global People service queue requests within SLA; Resolve Tier 1 inquiries (policy, benefits, Workday navigation); Execute onboarding/offboarding and data changes in Workday; Maintain knowledge base articles and response templates; Track queue health metrics and report trends; Coordinate with regional Payroll and EOR partners
Seniority
Mid-level, hands-on IC