Genetic Counseling Assistant I - Hold Resolution
Core
Support the patient counseling team by reviewing genetic test orders, resolving order issues, and coordinating care to ensure efficient test utilization and timely access to counseling.
Role type
Entry-level operational support specialist for genetic testing workflows
Builds
Operational accuracy in genetic test ordering and patient scheduling
Domain
Healthcare / Genomics / Rare Disease Diagnostics
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Test order review, order issue resolution, test setup configuration, client communication, documentation, patient scheduling, system navigation, discrepancy identification
Preferred skills
Foundational knowledge of genetic counseling assistance, proficiency in Microsoft Office 365, mathematical reasoning
Technologies
Microsoft Office 365, digital communication platforms, internal test ordering systems
Responsibilities
Review genetic test orders for completeness and appropriateness; resolve discrepancies and missing information with clients; facilitate test setup by linking samples and controls; document order details in internal systems; respond to patient and provider inquiries regarding test holds; process incoming referrals and coordinate patient scheduling; escalate complex cases to supervisors or genetic counselors.
Seniority
Entry-level, individual contributor