Patient Support Specialist (Immediate Start)
Core
Frontline patient support specialist delivering timely, accurate, and empathetic care across email, live chat, and phone channels for patients with obesity using the Juniper weight-management program.
Role type
Customer Support Specialist (Healthcare)
Builds
Patient support operations for Juniper weight-management program
Domain
Digital healthcare / Obesity management
Deliverable
client delivery
Required skills
Multi-channel support (email, chat, phone), problem-solving, ownership, attention to detail, English communication, adaptability to support tools
Preferred skills
Mac proficiency, Google Suite experience, healthcare/telehealth background
Responsibilities
Support patients across all channels within SLA, own issues from first contact to resolution, provide real-time support on live channels, coordinate with doctors/pharmacies/delivery partners, escalate out-of-scope issues with context, meet CSAT and handling-time targets, surface recurring issues for operational improvement
Seniority
Mid-level, hands-on IC
