Associate, Support

Denver, CO🌐 Remote💼 Full-time🗓 2026-10-03

Core

End-to-end ownership of complex support requests and incidents for internal toolings (hardware, software, identity) to ensure system reliability and SLA adherence.

Role type

Senior IT Support Engineer (Incident Management)

Builds

Internal IT infrastructure and tooling stability

Domain

Healthcare technology / IT Operations

Required skills

Incident management, ticket triage and prioritization, cross-functional coordination, hardware/software troubleshooting, SLA monitoring, documentation

Responsibilities

Own complex support requests and incidents end to end in Freshservice, maintain accurate ticket data and SLA adherence, serve as an escalation point for issues requiring deeper troubleshooting or cross-functional coordination

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About Strive Health

Strive Health is an equal opportunity employer and drug free workplace. At this time Strive Health is unable to provide work visa sponsorship. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Please apply even if you feel you do not meet all qualifications. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee se