Senior Escalation Engineer
Core
Senior customer-facing engineer resolving complex technical escalations and shaping product roadmaps for cloud security.
Role type
Senior IC Escalation Engineer (Customer Success)
Builds
Internal troubleshooting tools and processes for the security platform
Domain
Cloud Security / SaaS
Deliverable
client delivery
Required skills
Deep cloud platform expertise, debugging and coding in high-level languages, REST APIs/GraphQL, Linux CLI, web technologies (HTTP/DNS), SQL for data analysis
Preferred skills
DevOps/CI-CD, Kubernetes, Infrastructure as Code (Terraform), relational/NoSQL databases, CTO organization experience
Technologies
Python, Go, Java, Shell, JavaScript, Git, Terraform, Kubernetes, SQL, Linux
Responsibilities
Resolve complex customer technical problems via deep-dive analysis, advocate for customers to influence product roadmaps, author technical troubleshooting content, lead development of internal tools, participate in on-call rotation for critical escalations
Seniority
Senior, hands-on IC
