End Point Services Manager
Core
Lead technical support teams to ensure reliable, secure, and efficient endpoint and modern device services across the organization.
Role type
Senior IC Endpoint Services Manager
Builds
Production endpoint services, device lifecycle management, and automation initiatives
Domain
IT Service Management / Endpoint Security / Enterprise IT
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Endpoint Services management, EUC management, Desktop Support leadership, MDM solutions, Microsoft Intune, MECM/SCCM, Microsoft 365, Azure AD/Entra ID, Autopilot, Endpoint Security, ITIL-based service management, Incident management, Problem management, Change management, Hardware refresh planning, Software deployment, Asset management, Procurement planning, Stakeholder management, Team coaching and development
Preferred skills
Prior leadership experience, Service improvement initiative leadership, User experience optimization
Technologies
Microsoft Intune, MECM/SCCM, Microsoft 365, Azure AD/Entra ID, Autopilot, MDM solutions
Responsibilities
Lead supervisors and technical support teams across endpoint and modern device service functions; Manage service delivery performance including ticket allocation, resolution effectiveness, SLA adherence, and user satisfaction; Monitor operational trends and identify recurring incidents and risks associated with hardware refreshes, software deployments, and system upgrades; Ensure effective end-to-end support for endpoint technologies including laptops, desktops, mobile devices, peripherals, and collaboration tools; Drive problem management initiatives to resolve complex and recurring issues; Oversee endpoint device lifecycle management including provisioning, deployment, asset management, refresh, and decommissioning; Manage hardware and software inventory levels and support procurement planning activities; Collaborate with Infrastructure, Cybersecurity, Network, and Digital Workplace teams to ensure secure and resilient endpoint services; Champion endpoint management best practices, automation initiatives, self-service capabilities, and user enablement programs; Lead continuous improvement initiatives focused on service efficiency, operational stability, and enhanced employee experience; Ensure endpoint services align with security, compliance, and organizational standards.
Seniority
Senior, hands-on IC with leadership responsibilities