Salesforce Business Analyst
Core
Strategic Salesforce Business Analyst bridging business objectives with technical implementation for NPR's enterprise CRM ecosystem.
Role type
Senior Salesforce Business Analyst
Builds
Enterprise Salesforce CRM powering donor management, newsletter subscriptions, and digital experiences for public media listeners.
Domain
Non-profit / Public Media / CRM
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Requirements elicitation, User story creation, Roadmap alignment, Solution design collaboration, Impact & dependency analysis, UAT & enablement leadership, Project delivery coordination, Governance & best practices, Relationship management, Salesforce ecosystem experience, Declarative automation tools, Stakeholder facilitation
Preferred skills
Nonprofit Success Pack (NPSP) experience, Salesforce Marketing Cloud familiarity
Technologies
Salesforce, NPSP, Marketing Cloud
Responsibilities
Facilitate workshops to elicit and document business processes; Author user stories and acceptance criteria; Prioritize Salesforce backlog with Product Managers; Design scalable solutions with developers; Assess impact on platform architecture and integrations; Lead UAT and training; Track project health and timelines; Promote platform standards; Cultivate cross-functional partnerships.
Seniority
Senior, hands-on IC