Senior Manager, Professional Services - EMEA
Core
Lead end-to-end delivery for Enterprise segment implementations, consulting, and advisory services to ensure customer adoption and measurable outcomes.
Role type
Senior Manager, Professional Services (Operational Leadership)
Builds
Secure, production-ready open source software builds (Chainguard solutions)
Domain
Cybersecurity / DevOps / Open Source
Deliverable
client delivery
Required skills
Professional Services leadership, team management, project/program management, cybersecurity domain knowledge, cross-functional collaboration, business acumen
Preferred skills
Experience in high-growth tech environments, pre-sales support, services packaging strategy
Technologies
Chainguard platform, open source software ecosystem
Responsibilities
Own end-to-end PS delivery lifecycle (onboarding, implementation, advisory, expansion), lead and mentor Solutions Architects, standardize delivery methodologies, partner with Sales/CS/Product/Engineering, manage escalations, drive KPIs (utilization, on-time delivery, CSAT)
Seniority
Senior, hands-on IC with team leadership
