Engagement Manager
Core
Lead end-to-end delivery of Gong customer activations for the Enterprise segment, coordinating consultants and cross-functional teams to ensure projects are delivered on time, within scope, and to a high standard.
Role type
Senior Engagement Manager (Professional Services)
Builds
AI-powered revenue intelligence implementations for enterprise clients
Domain
SaaS / Revenue Intelligence / AI
Deliverable
production ML models
Required skills
Project management, stakeholder management, change management, risk management, AI tool usage, SaaS implementation, CRM familiarity, cross-functional collaboration, mentoring
Preferred skills
PMP, PRINCE2, experience with European Works Councils, LLM/agentic workflows
Technologies
Gong, AI/LLM tools, Salesforce, Dynamics
Responsibilities
Own the full implementation lifecycle from kickoff to handover; manage project scope, schedule, budget, resources, and governance; identify and mitigate risks; lead change management activities; maintain communication with senior client stakeholders; ensure smooth transition to Customer Success; use AI to improve delivery and standardize workflows; coach and mentor junior team members.
Seniority
Senior, hands-on IC with mentorship responsibilities
