Business Analyst, Operations Analytics
Core
Drive strategic analytics for cross-functional operations initiatives and build the foundational metrics framework for the Operations team.
Role type
Senior Business Analyst (Operations Analytics)
Builds
Decision-ready narratives, metrics dictionaries, performance packages, and metric trees for Operations leadership.
Domain
Mental health technology / Operations Intelligence
Deliverable
dashboards & analysis
Required skills
SQL, Looker, Hex, strategic problem framing, metric definition, executive storytelling, cross-functional partnership
Preferred skills
Master's degree, experience in consulting/tech/finance, AI tool fluency
Technologies
SQL, Looker, Hex
Responsibilities
Frame ambiguous problems and identify decision-critical metrics for cross-functional initiatives; Translate complex analytics into actionable recommendations for leadership; Build and maintain an Operations-wide metrics dictionary and performance reporting packages; Partner with BI and department leaders to align on metric definitions and ensure data quality.
Seniority
Mid-Senior, hands-on IC