Operations Implementation Manager
Core
Lead end-to-end operational onboarding of new mid-market merchants into ShipBob's U.S. fulfillment network, ensuring they achieve strong operational performance before transitioning to Merchant Success.
Role type
Senior IC Operations Implementation Manager
Builds
Operational readiness and successful integration of merchants into the ShipBob supply chain ecosystem
Domain
E-commerce supply chain and fulfillment operations
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Fulfillment operations management, Operational program management, Cross-functional coordination, Data analysis (PowerBI, Excel), Stakeholder management, Process optimization, Compliance management, Project management
Preferred skills
Experience with 3rd party logistics (3PL), SKU profile analysis, Custom packaging solutions
Technologies
PowerBI, Microsoft Excel
Responsibilities
Coordinate cross-functional execution for merchant onboarding lifecycle, Act as escalation point for fulfillment issues during the first 30 days, Oversee onboarding operations for mid-market merchants, Analyze volume needs and coordinate with forecasting teams, Develop scalable solutions for custom merchant requirements, Ensure compliance with food safety and operational policies
Seniority
Senior, hands-on IC
