EOC Shift Operations Specialist
Core
Oversee operational, scheduling, documentation, and communication workflows for the VA Enterprise Operations Center, serving as the primary Watch Officer during high-priority periods.
Role type
Senior IC operations specialist (EOC)
Builds
Operational readiness and continuity for VA health systems
Domain
US Federal Government / Healthcare Operations
Required skills
shift-based team management, incident tracking, schedule management, operational planning, real-time information synthesis, executive briefing
Preferred skills
federal program support (VA/VHA), ITIL, emergency management, operations certifications, incident management systems (SNOW/Remedy)
Technologies
Microsoft Teams, SharePoint, PowerPoint, operations dashboards, SNOW, Remedy
Responsibilities
Lead Watch Officer and Assistant Watch Officer rotations; oversee daily EOC operations including bridge-line monitoring and ticket tracking; ensure accuracy of Watch Officer Logs; manage AM/PM briefings and executive read-aheads; coordinate facility setup and contingency readiness; serve as first escalation point; liaise with EOC Operations Director and site command centers.
Seniority
Senior, hands-on IC