Azure Shift Supervisor (Technical SME)
Core
Facilitate Azure Operations through schedule and queue management, incident resolution, and escalation management in a 24x7 cloud-based environment while serving as a technical SME for Azure, Active Directory, and Office365.
Role type
Shift Supervisor (Technical SME)
Builds
High availability for US federal government cloud platforms
Domain
US Federal Government / Cloud Operations
Deliverable
production ML models | product features | dashboards & analysis | infrastructure
Required skills
Azure operations, Active Directory (AAD), Office365, incident management, schedule management, root cause analysis, SOP development, technical troubleshooting
Preferred skills
KPI/SLA metrics tracking, technical documentation, scalable solution design
Technologies
Azure, Active Directory, Office365
Responsibilities
Create and maintain shift schedules; manage ticket queues and incident escalations; provide hands-on troubleshooting for complex cloud issues; reinforce and improve SOPs and knowledge articles; perform BCP coordination; monitor SLA adherence (TTA/TTD)
Seniority
Mid-level, supervisory role