VTOC Technician
Core
Provide Tier I-III support for video teleconferencing operations, ensuring seamless and secure enterprise communication through monitoring, troubleshooting, and event coordination.
Role type
Senior IC video teleconferencing operations technician
Builds
Secure video conferencing sessions and events for government agencies and internal teams
Domain
Defense & Intelligence / Video Teleconferencing Operations
Required skills
Cisco TMS, CMS, CMM, VNC Viewer, Service Plus Ticketing System, multi-vendor collaboration endpoints (AMX, Extron, Crestron, planar), hardware installation, firmware upgrades, incident management, scheduling coordination, technical documentation
Preferred skills
DoD 8140 IAT Level II Compliance, Security+ Certification, AA or AS degree
Technologies
Cisco TMS, CMS, CMM, VNC Viewer, Service Plus, JWICS, AMX, Extron, Crestron, planar
Responsibilities
Monitor live VTC sessions and hardware to preemptively identify issues; Act as first responder for VTC issues providing remote and in-person support; Schedule and manage local and remote AV/VTC events; Resolve scheduling conflicts across multiple networks; Perform new hardware installations and software/firmware upgrades; Develop and maintain operational troubleshooting guides
Seniority
Mid-level, hands-on IC
