Technical Account Manager
Core
Technical counterpart to Customer Performance ensuring the technical health, data quality, and pipeline integrity for existing eCommerce customers.
Role type
Senior Technical Account Manager (Post-Sales)
Builds
Unified marketing intelligence platform with attribution modeling and data pipelines for eCommerce brands
Domain
SaaS / Marketing Intelligence / eCommerce
Deliverable
production ML models | product features | dashboards & analysis
Required skills
root-cause analysis, data flow troubleshooting, API integration management, log analysis, technical documentation, stakeholder alignment
Preferred skills
scripting for data validation, pipeline failure diagnosis, cross-functional coordination
Technologies
APIs, web tracking, data ingestion pipelines, dashboards, logs
Responsibilities
Partner with Customer Performance on account strategy and risk; diagnose customer-specific data issues by tracing flows and validating assumptions; resolve technical problems directly or escalate with clear context; create reusable health checks and runbooks; translate technical findings into customer-facing guidance.
Seniority
Senior, hands-on IC