Sr. Cloud Network Engineer – Customer Support
Core
Senior technical support engineer guiding enterprise customers in adopting multi-cloud networking and security software, resolving complex connectivity issues, and driving product quality improvements.
Role type
Senior IC cloud network engineer (customer support)
Builds
Enterprise multi-cloud networking and security services software
Domain
Cloud networking, cybersecurity, multi-cloud infrastructure
Deliverable
client delivery
Required skills
cloud networking architecture, routing and switching, BGP/OSPF, TCP/IP/DNS/NAT, IPsec/SSL VPN, network troubleshooting, packet analysis, root cause analysis, AWS VPC/TGW, Azure VNET/peering, GCP VPC/Interconnect, firewall configuration (Cisco/Palo Alto/Check Point/Fortinet/Juniper), Linux internals, Python/shell scripting, automation, log analysis
Preferred skills
security concepts (firewalls, IPS/IDS, segmentation, zero-trust), virtualization
Technologies
AWS, Azure, GCP, Cisco, Palo Alto, Check Point, Fortinet, Juniper, Meraki, Riverbed, Barracuda, SonicWall, Aruba, Sophos, Python, Linux
Responsibilities
Serve as technical escalation point for complex multi-cloud networking and security issues; lead end-to-end resolution of deployment, integration, and optimization problems; provide hands-on production support including live troubleshooting and packet analysis; document product defects and advocate for quality improvements; develop knowledge base articles and troubleshooting guides; mentor junior engineers; participate in on-call rotations and post-incident reviews
Seniority
Senior, hands-on IC