Customer Success Manager, APAC
Core
Build and maintain relationships across a portfolio of financial institution customers to drive platform adoption, secure renewals, and resolve risks.
Role type
Customer Success Manager (SaaS/Enterprise)
Builds
Secure digital asset infrastructure platform for financial institutions
Domain
Digital Assets / Blockchain / Financial Services
Deliverable
client delivery
Required skills
Account management, portfolio management, upsell and expansion, customer health scoring, risk management, cross-functional collaboration, data translation, stakeholder management
Preferred skills
Technical account management, complex platform support, AI tool proficiency
Technologies
Fireblocks Network, MPC-based Wallet Infrastructure
Responsibilities
Manage a portfolio of customers using scalable playbooks to drive adoption; Establish regular touchpoints to track progress against adoption goals; Identify targeted key accounts and partner with commercial teams for growth; Monitor customer health scores and predictive risk indicators to flag at-risk accounts; Provide contract utilization pacing and account reviews for key accounts; Collaborate cross-departmentally to resolve integration issues.
Seniority
Mid-level, hands-on IC