Senior Manager, Customer & Commercial Operations
Core
Own US customer operations including hardware supply chain, service function setup, and commercial contracting for a medical device company.
Role type
Senior Manager, Customer & Commercial Operations
Builds
US camera supply chain, service infrastructure, and commercial contracting machinery for health systems
Domain
Healthcare / Medical Devices / AI
Deliverable
product features
Required skills
hardware logistics, commercial contract management, startup operations, process design, AI tooling, contract drafting, stakeholder management
Preferred skills
management consulting, investment banking, regulated industry experience (medical device/IVD/health tech)
Technologies
AI tooling
Responsibilities
forecast demand against sales pipeline, manage manufacturing partner, stand up US service function, draft and execute customer contracts, build reusable contract templates and workflows, draft internal SOPs
Seniority
Senior, hands-on IC
