Technical Services Engineer – Site Infrastructure & Enablement
Core
Provide Tier 1 technical support, equipment management, and vendor coordination for a global network of 100+ clinical research sites to ensure operational readiness and efficiency.
Role type
Senior Technical Services Engineer (Site Infrastructure & Enablement)
Builds
Operational readiness for clinical research sites across GI, hepatology, obesity, and cardiology studies
Domain
Clinical Research Operations / Healthcare Technology
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Tier 1 support ownership, medical equipment lifecycle management, vendor coordination, clinical research site operations, EHR and clinical system support, procurement and logistics, equipment installation and configuration, process documentation, root-cause analysis
Preferred skills
Computer System Validation (CSV) and 21 CFR Part 11 knowledge, clinical research system administration (RealTime, CRIO, CTMS, Salesforce), EHR integration implementation, feasibility questionnaire and vendor assessment support, GCP and data privacy familiarity
Technologies
EHRs, CTMS, Salesforce, RealTime, CRIO, video-recording workflows
Responsibilities
Own Tier 1 support for all managed sites including triage, troubleshooting, and escalation; manage medical equipment support and site build-outs; identify and coordinate ancillary-services vendors; provide backup pre-screening support; resolve technical requests for hardware, software, and connectivity; support procurement and logistics; install and configure medical and technical equipment; document site infrastructure processes; partner with stakeholders to improve site-support processes; travel to managed clinical sites for onsite activities
Seniority
Mid-Senior, hands-on IC
