Technical Support Engineer (Americas/EMEA - Remote)
Required skills
Experience with Laravel and Laravel Nova, ability to build internal tools, experience with AI support tools, collaboration with cross-functional teams, technical documentation creation, problem-solving skills, critical thinking, and investigation skills.
Preferred skills
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Technologies
PHP, Angular, Laravel, MySQL, Beanstalk
Responsibilities
Design, build, and maintain internal tools using Laravel and Laravel Nova, build Laravel endpoints for AI support tools, develop systems and automated workflows, create and update technical documentation, collaborate with customers and internal teams to diagnose and resolve technical issues, work with Product, Engineering, Sales, and Customer Success teams to identify tooling and automation improvements.
Seniority
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Domain
Customer support, software development, technical operations