IS Support Specialist II
Core
Provide L1/L2 technical support for Vast's internal employees and enterprise systems to ensure smooth operations.
Role type
Information Systems Support Specialist (L1/L2)
Builds
Supports ERP, MES, PLM, and other engineering systems for a commercial space station company.
Domain
Aerospace / Space Infrastructure / Enterprise IT
Deliverable
client delivery
Required skills
ITSM tools, ticket handling, enterprise application support, troubleshooting, incident monitoring, SLA management, license provisioning
Preferred skills
Manufacturing/aerospace environment experience, Jira Service Management, engineering systems support (Netsuite, NX/Teamcenter), JIRA/Confluence configuration, startup environment experience, aerospace industry regulations familiarity
Technologies
Jira Service Management, ZenDesk, Jira, Confluence, Netsuite, Manufacturo, NX, Teamcenter
Responsibilities
Provide L1/L2 support for VAST Enterprise Systems; Monitor, respond, and resolve incidents in an ITSM system; Provide support for multiple locations; Assist with project-related work; Handle license provisioning for engineering and corporate systems.
Seniority
Mid-level, hands-on IC