Manager, Collections
Core
Own the full collections and accounts receivable lifecycle, leading a team to recover outstanding balances, manage aging, and implement strategy across customer and merchant segments.
Role type
Manager, Collections & Accounts Receivable
Builds
Collections operations, recovery workflows, and financial reporting for professional services clients
Domain
Fintech / Professional Services / Accounts Receivable
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Collections strategy, team leadership, financial compliance (SOC 1, SOX), data analysis, process documentation, AI tool integration
Preferred skills
SaaS experience, payments processor platforms (TSYS, Adyen), advanced Excel/Sheets, CRM/ERP systems (Salesforce, Workday)
Technologies
Salesforce, Workday, AI automation tools, Excel, Google Sheets
Responsibilities
Lead and mentor a team of collections analysts and specialists; Run core collections operations including balance holds, ACH returns, and write-offs; Analyze delinquency trends to improve forecasting and cash flow; Serve as escalation point for tough recoveries and partner with Disputes/Underwriting; Document processes to safeguard against financial risk; Integrate AI tools to automate correspondence and triage cases
Seniority
Manager, hands-on IC with team leadership