Client Support Representative
Core
Deliver exceptional customer support via phone, email, and chat for an AI-powered real estate finance platform, troubleshooting technical issues and acting as a customer advocate.
Role type
Technical Support Representative (Customer Success)
Builds
AI-powered construction and real estate finance operating system
Domain
Real Estate Finance / Construction Technology
Deliverable
client delivery
Required skills
Technical troubleshooting, problem-solving, communication, data collection, documentation, process adherence
Preferred skills
Familiarity with Salesforce, Zendesk, Jira, Google Suite
Responsibilities
Provide timely support via phone, email, and chat; Escalate complex issues; Collect data to identify root causes; Log and categorize incidents; Document resolutions; Advocate for customers; Meet performance metrics; Collaborate to streamline processes
Seniority
Mid-level, hands-on IC
