AI Tool Support Engineering Lead
Core
Lead comprehensive user support and program management for AFS AI Code Assist, an AI-powered coding assistant leveraging LLMs to help developers write code more efficiently.
Role type
Senior IC AI Tool Support Engineering Lead
Builds
User support services, documentation, and program management for an internal AI coding assistant
Domain
Federal Government / AI Software Development
Deliverable
client delivery
Required skills
T1/T2 helpdesk support methodologies, issue tracking and resolution, technical writing, stakeholder communication, AI code generation tool knowledge, developer tools and IDE environments
Preferred skills
Experience with ServiceNow, Jira Service Management, Zendesk, SharePoint, Confluence, WordPress, email marketing platforms
Technologies
ServiceNow, Jira Service Management, Zendesk, SharePoint, Confluence, WordPress
Responsibilities
Manage T1/T2 helpdesk support and GenAIHub program inquiries, maintain communication channels and intranet resources, deliver white glove application services, manage new releases of supporting applications
Seniority
Senior, hands-on IC