Senior Product Manager, OX Retention & Expansion
Core
Own retention, product adoption, and expansion growth across active nonprofit organizations to close the gap between feature launch and measurable business impact.
Role type
Senior Product Manager (B2B SaaS, Retention & Expansion)
Builds
Organization Experience capabilities including donor/organization portals, admin tools, and customizable widgets for global nonprofits.
Domain
Nonprofit fundraising technology / B2B SaaS
Deliverable
product features
Required skills
B2B SaaS product management, retention strategy, monetization strategy, cross-functional growth initiatives, customer lifecycle management, discovery (interviews/funnel analysis), AI/ML product integration, stakeholder influence
Preferred skills
Experience with AI/ML-enabled products, data-driven personalization, scaling retention programs
Technologies
AI/ML tools for segmentation and churn prediction
Responsibilities
Define retention and expansion roadmap (6–12 months), lead discovery and opportunity diagnosis, own product adoption and expansion initiatives, drive cross-functional retention programs, measure outcomes and drive accountability, leverage AI/ML for retention and expansion
Seniority
Senior, hands-on IC