Technical Support Engineer, APAC
Core
Provide real-time technical support and troubleshooting for Fireblocks's SaaS platform serving global financial institutions in the DeFi and Web3.0 space.
Role type
Frontline Technical Support Engineer
Builds
Fireblocks's enterprise-grade digital asset infrastructure platform
Domain
Financial services / Cryptocurrency / DeFi / Web3.0
Deliverable
client delivery
Required skills
API implementation and debugging, troubleshooting, analytical skills, case management, documentation
Preferred skills
SaaS product support, financial services experience, database management, scripting (Python/Perl/Bash/Javascript), cryptographic algorithms knowledge
Technologies
Kibana, Grafana, OpenSearch, LogStash, Python, Perl, Bash, Javascript
Responsibilities
Own problems through to resolution, provide real-time support via Slack, escalate technical issues, collaborate during outages, adhere to business processes and policies
Seniority
Mid-level, hands-on IC