Technical Support Engineer, APAC
Core
Provide real-time technical support and troubleshooting for Fireblocks' SaaS platform serving financial institutions and Web3 companies in the APAC region.
Role type
Senior IC Technical Support Engineer (Blockchain/DeFi)
Builds
Fireblocks SaaS platform for digital asset management
Domain
Financial services + Blockchain/DeFi
Deliverable
client delivery
Required skills
API implementation and debugging, troubleshooting, analytical skills, case management, documentation, high-pressure work management
Preferred skills
SaaS product support experience, financial services experience, database knowledge, scripting (Python/Perl/Bash/Javascript), cryptographic algorithm understanding
Technologies
Kibana, Grafana, OpenSearch, LogStash
Responsibilities
Own problems through to resolution, provide real-time support via Slack, escalate technical issues, collaborate during outages, adhere to business processes, handle customer queries and escalations professionally
Seniority
Mid-Senior, hands-on IC