Inbound Phone Representative
Core
Inbound phone support specialist providing human-centric customer service for a print-on-demand and merchandise brand, guiding customers through order creation, file uploads, and product selection.
Role type
Inbound Call Specialist (Customer Support)
Builds
Customer satisfaction and successful order fulfillment for small and medium businesses
Domain
Print & Merchandise / E-commerce
Deliverable
client delivery
Required skills
Inbound phone support, consultative selling, file upload guidance, print quality review, CRM data logging, issue escalation
Preferred skills
Print knowledge, Adobe Creative Suite, Zendesk experience, e-commerce service background
Technologies
Salesforce, Zendesk, Workerbee
Responsibilities
Deliver human-centric inbound phone support, provide expert guidance on products and artwork requirements, guide customers through order creation and file uploads, spot technical errors before printing, resolve customer issues proactively, maintain accurate CRM records
Seniority
Individual Contributor