Workplace Automation & AI-Architect
Core
Lead the build-out of agentic AI and RPA solutions to reduce manual effort across IT and business support functions, owning the automation roadmap for digital channels.
Role type
senior IC automation architect (agentic AI & RPA)
Builds
agentic AI and RPA solutions for IT and business support functions
Domain
IT operations and digital workplace automation
Deliverable
production ML models
Required skills
agentic AI strategy, RPA solution design, ServiceNow Virtual Agent, conversational AI/voicebot platforms, data-driven decision making, team leadership, stakeholder alignment
Preferred skills
UiPath, Automation Anywhere, Power Automate, ServiceNow CIS, RPA tool certifications, Agentic AI, GENAI
Technologies
ServiceNow, SysTrack, Voicebot, UiPath, Automation Anywhere, Power Automate
Responsibilities
Own the automation roadmap for digital channels; Drive adoption of ServiceNow Virtual Agent, SysTrack, and Voicebot; Track automation performance metrics (resolution rates, deflection, user satisfaction); Partner with IT operations, employee experience, and business teams to find new opportunities; Manage relationships with platform vendors; Build and guide a team of automation analysts and developers; Present progress and plans to senior leadership backed by data.
Seniority
Senior, hands-on IC with leadership responsibilities
