Customer Support Specialist (Phone, Email, & Chat), Australia
Core
Resolve patient issues across email, chat, and phone channels to deliver high-quality care and support for patients living with obesity.
Role type
Customer Support Specialist (Healthcare/Telehealth)
Builds
Patient support operations for Juniper weight-management program
Domain
Digital healthcare / Weight management
Deliverable
client delivery
Required skills
Problem-solving, empathy, attention to detail, proactive action, computer literacy, customer service software proficiency
Preferred skills
Healthcare or wellness interest, experience with Mac and Google Suite
Responsibilities
Take ownership of patient issues and resolve them swiftly, collaborate with doctors and delivery partners, meet service targets (CSAT, AHT), identify process improvements, escalate recurring issues
Sourced via greenhouse · Listed on CareerPlan, which tracks 70,000+ jobs from 20+ sources.
