Solutions Support Specialist
Core
Partner with Solutions Architects to support end-to-end product configuration and data migrations for public agency customers, ensuring accurate implementation of cloud-based solutions.
Role type
Solutions Support Specialist (Implementation & Configuration)
Builds
Cloud-based workflow solutions for public agencies serving older adults and people with disabilities
Domain
Healthcare SaaS / Social Services / Public Sector
Required skills
YAML configuration, spreadsheet tools (Google Sheets), quality assurance, data validation, technical documentation, cross-functional collaboration
Preferred skills
AI tool integration, basic coding concepts, enterprise SaaS implementation experience, customer onboarding experience
Technologies
YAML, Google Sheets, AI tools
Responsibilities
Design and maintain product configurations using YAML code, build tools and processes using AI to reduce manual tasks, perform quality assurance on configurations and data migrations, support customer launches by capturing requirements and gathering feedback
Seniority
Individual Contributor, mid-level
