Senior-Level ServiceNow Developer
Core
Architecting, designing, and delivering advanced, secure ITSM applications and workflows on the ServiceNow platform for the US federal government.
Role type
Senior IC ServiceNow Developer (AI/ML focus)
Builds
Custom ServiceNow applications, AI-enhanced ITSM capabilities, and intelligent automation solutions
Domain
Federal Government / IT Service Management / Generative AI
Deliverable
production ML models | product features
Required skills
ServiceNow platform development, JavaScript, AI/ML concepts, prompt engineering, technical leadership, automated testing
Preferred skills
AI coding assistants, ServiceNow Now Assist configuration, external API integration
Technologies
ServiceNow, JavaScript, REST/SOAP APIs, Integration Hub, ATF
Responsibilities
Lead architectural design and implementation of custom ServiceNow applications; Develop and maintain advanced Script Includes, Business Rules, and UI Actions; Champion best practices for leveraging AI tools and LLMs; Architect and configure ServiceNow Now Assist features and Predictive Intelligence models; Lead integration of external AI/ML APIs; Mentor junior developers and conduct code reviews; Design and implement automated testing strategies
Seniority
Senior, hands-on IC with mentorship responsibilities
