Onboarding Project Manager
Core
Lead complex onboarding projects for mid-market hotel customers, guiding them from contract signature through adoption and transition to Account Management.
Role type
Senior Onboarding Project Manager (SaaS)
Builds
Seamless implementation experiences for hotel PMS platform adoption
Domain
Hospitality SaaS / Hotel Property Management Systems
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Project management, stakeholder alignment, risk management, cross-functional coordination, customer relationship management, timeline and milestone definition
Preferred skills
Hospitality operations expertise, SaaS implementation experience, fluency in Portuguese
Technologies
Salesforce, Zendesk, Slack
Responsibilities
Manage end-to-end onboarding lifecycle for mid-market customers, define project scope and timelines, lead customer meetings and document action items, identify and manage project risks, coordinate cross-functional teams, monitor onboarding success metrics
Seniority
Senior, hands-on IC
