Manager - ECommerce
Core
Lead and evolve the user research practice to drive user-centered insights and shape the eCommerce product roadmap.
Role type
Senior UX Researcher (Manager level)
Builds
User research insights, testing strategies, and product recommendations for the digital commerce platform.
Domain
eCommerce / Digital Commerce
Required skills
UX research methodologies, A/B testing, survey design, ethnographic studies, journey mapping, stakeholder management, agile environment experience, data analysis, vendor management
Preferred skills
Experience with external research vendors, familiarity with UX/design tooling (Figma, Miro, Dovetail, Confluence)
Technologies
User Zoom, User Testing, Dragonfly AI, Figma, Miro, Dovetail, Confluence
Responsibilities
Own the end-to-end UX research process from framing questions to delivering actionable insights. Plan and lead complex UX and A/B testing. Translate commercial briefs into research hypotheses. Produce strategic and tactical research deliverables. Act as the voice of the consumer in product planning. Lead research governance in roadmap planning and sprint ceremonies. Mentor junior researchers and build a central research knowledge base.
Seniority
Senior, hands-on IC with mentorship responsibilities
