Manager, Support Engineering
Core
Lead a global team of Solutions Support Engineers to resolve complex technical issues for Wiz's cloud and AI security platform, ensuring world-class customer support and driving process improvements.
Role type
Senior Manager, Support Engineering
Builds
Wiz's cloud and AI security platform (code, cloud, and runtime context)
Domain
Cybersecurity / Cloud Infrastructure
Deliverable
client delivery
Required skills
Team leadership and coaching, technical escalation management, process improvement, cloud platform expertise, code debugging, Linux command-line proficiency, Kubernetes administration, security framework knowledge
Preferred skills
REST API/GraphQL familiarity, web technologies (HTTP, HTML, DNS), networking fundamentals (TCP/IP, VPNs), database knowledge (graph, relational, non-relational), managing technical escalations tier
Technologies
AWS, Azure, GCP, Kubernetes, Linux, Shell, Python, Java, Go, Rust, JavaScript
Responsibilities
Manage, develop, and mentor Solutions Support Engineers; partner with upper management on performance reviews and employee relations; guide team through technical training and onboarding; drive projects to improve team productivity and support processes; participate in incident retrospectives and provide escalation insights; collaborate with internal teams and customers on high-priority escalations; design and implement automations to scale the support offering; coordinate with Technical Account Managers; achieve team goals for technical articles and knowledge base.
Seniority
Senior, hands-on IC with management responsibilities