Team Leader Casualty Claims
Core
Lead, coach, and develop a team of 6–8 casualty adjusters to ensure efficient, accurate, and compliant handling of casualty claims while resolving complex disputes and technical coverage issues.
Role type
Senior IC Team Leader (Casualty Claims)
Builds
High-quality claims outcomes, operational consistency, and exceptional service for customers, broker partners, and internal stakeholders.
Domain
Insurance (Property & Casualty) / Claims Management
Deliverable
client delivery
Required skills
Team leadership and coaching, complex claims resolution, tort law expertise, medical record analysis, negotiation and settlement, regulatory compliance, project management, workflow management, quality assurance, risk mitigation, cost control, investigative skills, dispute and litigation management.
Preferred skills
CIP, FCIP, or CRM designations, community college degree, prior experience in mentoring and technical evaluation.
Technologies
None stated
Responsibilities
Lead, coach, and develop a team of Casualty adjusters; Review Productivity Metrics with adjusters; Manage workflow, caseload distribution, and team productivity; Monitor claim files for quality assurance; Handle escalated claims, disputed adjuster decisions, and technical coverage issues; Support design and rollout of Casualty specific initiatives.
Seniority
Senior, hands-on IC with mentorship responsibilities