CMDB Configuration Analyst
Core
Driving Configuration Management Database (CMDB) data quality, governance, and remediation for a critical technology portfolio supporting Payment Settlements.
Role type
Configuration Analyst (CMDB)
Builds
Trusted CMDB data assets and reporting dashboards for asset and service management
Domain
Financial Services / IT Operations Management (ITOM)
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
ServiceNow CMDB administration, ITIL Configuration Management, data quality improvement, governance and compliance, stakeholder engagement, reporting and dashboarding, asset lifecycle management
Preferred skills
Discovery tool investigation, RACI definition, process improvement
Technologies
ServiceNow, ITOM
Responsibilities
Identify and remediate CMDB data quality and completeness gaps; Establish CI ownership and governance across technology teams; Define CMDB health metrics and build reporting; Implement certification and attestation processes; Educate stakeholders on Configuration Management practices; Partner with ITOM Specialist to investigate Discovery issues; Reinforce asset commissioning and decommissioning processes
Seniority
Mid-level, hands-on IC
