ServiceNow Business Analyst (SPM)
Core
Analyze and design new business processes, monitor performance, and collaborate with business users to define product requirements and use cases for ServiceNow implementations.
Role type
ServiceNow Business Analyst (SPM)
Builds
ServiceNow process solutions and documentation for US federal government clients
Domain
Public Sector / Federal Government / IT Service Management
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
ServiceNow platform expertise, business process analysis, requirements gathering, use case definition, stakeholder management, documentation, test plan development, organizational change management
Preferred skills
ServiceNow Fundamentals training, ServiceNow Certified System Administrator (CSA), Agile Fundamentals
Technologies
ServiceNow
Responsibilities
Develop business processes and gather requirements; Provide process flow and system documentation; Build relationships with stakeholders to drive solution adoption; Assist in quality management reviews; Support test plan development and execution; Support Organizational Change Management (OCM) efforts
Seniority
Mid-level, hands-on IC