Manager, Solutions Support Engineering - East
Core
Manage a global team of Technical Support Engineers to provide high-level technical support, debugging, and escalation resolution for Wiz's cloud security platform.
Role type
Manager, Solutions Support Engineering
Builds
Scalable support operations and internal tools for customer success
Domain
Cloud Security / SaaS
Deliverable
client delivery
Required skills
Team management, technical escalation, AWS/Azure/GCP infrastructure, Kubernetes, system administration, incident management, documentation creation
Preferred skills
AI API automation, hybrid-cloud identity management, monitoring/logging pipelines
Technologies
AWS, Azure, GCP, Kubernetes, Claude Code
Responsibilities
Manage, coach, and mentor technical support engineers; own team performance and employee relations; handle high-priority escalations and act as a technical resource; drive initiatives to improve team productivity and processes; create and maintain technical knowledge base articles; coordinate incident management requests with product/engineering teams.
Seniority
Manager, hands-on leadership