CARICAM I&O Sr. Analyst
Core
Senior Analyst driving execution, governance, and continuous improvement of Cloud, Infrastructure, and Operations (I&O) for Strategy & Transformation across CARICAM and IB regions, ensuring end-user service delivery and technology lifecycle management.
Role type
Senior IC infrastructure and operations analyst
Builds
End-user computing devices, network infrastructure, servers, storage, and collaboration technologies
Domain
IT Infrastructure & Operations (I&O)
Required skills
Vendor management, Technology Lifecycle Management (TLM), Critical Incident Management, Proof of Concept (POC) leadership, Financial budget management, Market trend analysis, AI-driven process improvement, Multilingual communication
Preferred skills
Experience in multinational enterprises, Design and optimization of financial management processes, Data analytics
Technologies
Cloud, End-user computing devices, Network infrastructure, Servers, Storage, Databases, Collaboration technologies (audio/video)
Responsibilities
Ensure E2E support processes for users across LatAm locations acting as SPOC for incident resolution, Drive Critical Incidents ensuring alignment with management processes, Drive multiyear investment agenda for regional TLM strategy, Assist CTO Leads to develop proofs of concept/pilots for process improvements, Produce market trend analysis and value indicators for digitalization goals, Manage financial management processes including budget preparation and tracking
Seniority
Senior, hands-on IC
