Applications Analyst II - Microsoft 365 and End-User Applications
Core
Align technology solutions with business strategies for end-user applications and serve as a technical liaison between vendors, clinical/business customers, and IT personnel.
Role type
Mid-level IC applications analyst (Microsoft 365)
Builds
End-user application support, training documentation, and multi-system solutions
Domain
Healthcare IT / Enterprise Software
Deliverable
product features
Required skills
Microsoft 365 administration, end-user training, license administration, business process analysis, technical documentation, cross-functional project coordination, software issue diagnosis
Preferred skills
Microsoft 365 certification, ServiceNow certification, 4+ years in IT analyst role administering multiple applications
Technologies
Microsoft Office 365, Teams, OneDrive, Docusign, Survey Monkey, Monday.com, Adobe, Zoom, ServiceNow
Responsibilities
Define or design business processes and identify enabling technologies based on customer requirements; Administer licenses for end-user applications; Serve as subject matter expert for Microsoft Office 365 products; Diagnose, analyze, and resolve software issues; Coordinate multi-system solutions to clarify interdependencies; Assess near-term needs using structured interview processes to establish business priorities.
Seniority
Mid-level, hands-on IC
