IT Administrator - M365 Support Engineer
Core
Providing ITSM support, troubleshooting, and administration for Microsoft 365 environments and internal ITSM tools for business customers.
Role type
Senior M365 Support Engineer
Builds
Maintained ITSM tool operations, deployed infrastructure improvements, and supported client application environments.
Domain
IT Services / Microsoft 365 / Email Security
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
M365 administration, MS Teams management, OneDrive deployment, ITSM tool administration, Exchange Online expertise, SMTP/email header analysis, phishing detection, ITIL/ITSM best practices, stakeholder coordination, vendor management.
Preferred skills
MS 500 certification, MS 700 certification, Proofpoint experience, email archiving/retention solutions experience.
Technologies
Microsoft 365, MS Teams, OneDrive, Outlook, Exchange Online, ITSM tools, Proofpoint, Email archiving solutions.
Responsibilities
Provide ITSM support to business and customers, create and maintain documentation and operational procedures, complete back-end support and troubleshooting for ITSM tools, deploy infrastructure improvements on client environments, coordinate IT staff and operations, work with end-users and vendors to support applications, collaborate with client stakeholders on strategy and vision.
Seniority
Senior, hands-on IC