Job
Core
Manage a team of call center operators to achieve sales targets and KPIs in the Beauty and Health sector.
Role type
Team Lead (Call Center)
Builds
Sales performance and team efficiency for an international beauty and health company
Domain
Telecommunications / Beauty and Health
Required skills
Team management, sales target achievement, KPI monitoring, onboarding and training, call quality evaluation, performance analysis, employee motivation, staff retention
Preferred skills
Experience in similar leadership positions, strong communication abilities, results-oriented mindset
Technologies
None stated
Responsibilities
Managing a team of call center operators, monitoring work schedules and team performance, onboarding and training new operators, evaluating communication quality via call listening, analyzing team metrics to improve efficiency, motivating employees and providing feedback, working on employee retention, collaborating with management on process improvements
Seniority
Mid-level, hands-on IC