Customer Service Coordinator – Donor Support
Core
First point of contact for donors and supporters, managing inquiries and processing donations across phone, email, and digital channels.
Role type
Customer Service Coordinator (Donor Support)
Builds
Donor retention and fundraising campaign support
Domain
Non-profit / Charity / Individual Giving
Deliverable
client delivery
Required skills
Customer service experience, communication (written and verbal), attention to detail, organizational skills, CRM system proficiency, empathy
Responsibilities
Acting as first point of contact for supporters, processing donations via phone/mail/online, assisting with payment changes or queries, making outbound calls to thank donors, maintaining accurate donor records in CRM, supporting team operations
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