Trading Application Support Specialist (F/H)
Core
Provide technical support, deployment, and training for electronic trading solutions to brokers, investment banks, and exchanges.
Role type
Trading Application Support Specialist
Builds
Electronic trading platforms and connectivity solutions for capital market players
Domain
Financial technology / Capital Markets
Deliverable
client delivery
Required skills
Troubleshooting, root cause analysis, ticket management, customer communication, deployment, training, Linux, SQL, Java, APIs, networks, monitoring tools (Datadog), FIX protocol
Preferred skills
Experience in Fintech or Capital Markets, project management
Technologies
Linux, SQL, Java, APIs, Datadog, FIX protocol
Responsibilities
Analyze and troubleshoot system issues, define issue severity and prioritize, resolve tickets and escalate when necessary, serve as primary point of contact for customers, deploy products at customer sites, provide training to clients and IT teams
Seniority
Junior to Mid-level, hands-on IC