Customer Support Representative
Core
Seasonal Customer Support Representative providing bilingual (English/Spanish) support via chat, email, and phone for account issues, billing, and troubleshooting.
Role type
Seasonal Customer Support Representative
Builds
Customer support interactions for e-commerce or travel customers
Domain
Customer Support / E-commerce / Travel
Deliverable
client delivery
Required skills
Bilingual communication (English C1, Spanish fluent), Customer service experience, Written communication, CRM tool familiarity
Preferred skills
U.S. customer support experience, E-commerce or travel background, Zendesk/Freshdesk/HubSpot familiarity
Responsibilities
Provide support via chat, email, and phone; Assist with account issues, billing, and troubleshooting; Follow SOPs and workflows; Escalate issues; Maintain CSAT, QA, and productivity metrics
Seniority
Entry-level to Junior